Review Detail

 
Team Kilimanjaro
Travel & Tourism
by Team Kilimanjaro     May 29, 2013    
Overall rating 
 
9.6
Professionalism 
 
9.5
Courtesy 
 
9.5
Value for Money 
 
N/A
Communication 
 
9.5
Attention to Detail 
 
9.5
Efficiency 
 
10.0
Helpfulness 
 
9.5
Flexibility 
 
N/A
Quality 
 
9.5
Empathy 
 
10.0
Accessibility of Services 
 
N/A
'The Extra Mile' 
 
9.5

Team Kilemanjaro climb

I wanted to commend Team Kilemanjaro and their team of head guide Frank and guides Silva and Noel, summit porters, cook and assistant cook and porters for a wonderful climbing experience. All details were thought of to make our experience as pleasant as possible. Safety was paramount, and head guide Frank ensured that everyone made it safely on and off the mountain. Silva was particularly warm and empathetic and looked after all of us with genuine care and attention. Being woken with hot tea or coffee brought to the tent, followed by hot water for washing, was particularly luxurious, as were multicourse lunches served at a table.. Having one's boots removed after the summit climb was another thoughtful much appreciated detail, as were the multiple hot tea and snack breaks during the summit climb itself. I always felt safe and confident that I was in good hands during this entire experience. Thank you all for a wonderful adventure!

Corroboration of Service Usage

Date of Transaction
August 10, 2018
Representative
guides Frank (head guide) and Silva
Transacted?
Yes
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