Team Kilimanjaro Hot

Team KilimanjaroTeam Kilimanjaro   May 29, 2013  
 
9.8 (113)
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9.9  (113)
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Ratings (the higher the better)
Professionalism
Courtesy
Value for Money
Communication
Attention to Detail
Efficiency
Helpfulness
Flexibility
Extent to which the company is capable of accommodating customised demands.
Quality
Overall assessment of the quality of product/s or service/s rendered.
Empathy
Whether you are treated as a person with sensibilities, versus being processed merely as a income-generating asset.
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'The Extra Mile'
The extent to which this business delivers beyond reasonable expectations.
Corroboration of Service Usage
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113 results - showing 1 - 5  
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Ordering 
 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

A BIG thank you to TK

After over a years training 3 of us (GRWI) set off 7th March 16 to trek to the summit of Kilimanjaro - Kibo. We all are around our mid fifties in age and apprehensive as to how the trek would go. We live in Dubai which is flat, so improvised are training to suit an upwards trek - stairs and more stairs was one of the methods we used.

The day before our trek - We met Hesbon our lead guide, who we sat with and had a good chat about our physical condition any aches pains, medication etc... and any other concerns. Hesbon then checked out our gear and gave us great advice - before we set off.
The Following morning the landrover pulled in, we loaded up - met George who was the assistant lead guide, then we were off.
Hesbon & George were brilliant from day 1, they new what they were about - they gave us a feeling of confidence, they helped us all ways, kept us fully informed, regularly checked on our health and welbeing.

George set the pace which was perfect for out 8 day trek via Lemosho route. Hesbon & George knew this mountain well and it showed, the timings leaving camp, rest / water breaks, even when other groups passed us daily this was no problem - in fact of the groups that passed us, 1 dropped out and one big group - we passed on our way down from the summit - as they were still struggling to get to the Uhuru summit!!

Hesbon & George how shall I say it, are "Street (mountain) Wise" they were also wise on us as well with our safety and never to far away for the offer of any help.
The full team were excellent, porters, cooks, assistants. If I had any members of my family who wanted to summit kilimajaro, I would ask for Hesbon & George to take them and have absolutely no worries or concerns.
They are a top class team on this mountain and come highly recommended.
I plan one day to go on a safari to Tanzania and when I do- I will make it my mission to go and met with Hesbon & George for a Kilimanjaro beer to thank them yet again.
Andrew, Gregory & Johan

Corroboration of Service Usage

Date of Transaction
March 17, 2016
Representative
Hesbon & George
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

7 day Team Kilimanjaro Rongai Trek

I climbed Mount Kilimanjaro from October 18-24th 2015 with Team Kilimanjaro. Team Kilimanjaro has been one of the most exceptional agencies I have dealt with while traveling. They truly went above and beyond in every way.

It was my friend and I who climbed Mt. Kilimanjaro. We had a team of 14 people assist us during the 7 day Rongai trek. There was our chief guide Frank John, assistant guide Edwin Arobogast and porters and a chef.

Overall, the staff was friendly, fun, caring and very knowledgeable. Prior to our first day of climbing, Frank and Edwin came to our hotel to give us a briefing and review all of our gear. They truly cared about our safety and well-being on the mountaint and to make sure we were fully prepared.

On our first day, the team introduced themselves and sang several Swahili songs regarding Kilimanjaro. They even taught us specific tribal dances on another night we had spare time. They truly wanted us to enjoy ourselves and it showed. Other than summiting Kilimanjaro, my second favorite memory is dancing and singing with the Team Kilimanjaro group.

We were given hot meals for breakfast, lunch and dinner. Coffee was brought to us first thing in the morning directly to our tent. We had a hot hand wash before every meal as well. Breakfast was usually porridge, eggs, toast, and sausage. Lunch and Dinner always consisted of a hot soup and a meal (such as fried chicken/French fries, rice and beans, macaroni and cheese etc). We were also given tea and popcorn everyday around 2-3 PM. On certain nights, I did lose my appetite. Our guide was notified when this occurred and I was asked if there were any special requests for what I would like to eat. On another night, I was too tired to even leave the tent. I was then brought dinner to the tent. The staff was so accommodating and had no issues catering to us when we needed it.

Team Kilimanjaro provided a personal outhouse at every campsite. It was basically a mini tent we could use to go to the bathroom instead of the outhouses that were already planted at every site. This made a huge difference to me, because it was like having a personal bathroom everyday.

Dinner was usually served around 5-6 PM and afterward our chief guide would brief us on what to expect the next day. The staff always made sure we were fully informed and could ask any questions. Our chief guide, assistance guide and one porter spent about 45 minutes going over what to expect on the mountain, as well as how to gear up appropriately.
We were given plenty of sleep every night (Bedtime around 7PM and wake up at either 6 or 630 AM).

Regarding the actual trek, we were given enough breaks and were allowed to go at our own pace. It was encouraged to go “pole pole”, which meant slowly up the mountain. We were always encouraged to drink water and stay hydrated. Regarding the summit night, our guides offered any support we needed, whether it was carrying our 3 liters of water or even our pack. They understood that the summit night was indeed challenging and wanted to help any way they could. We even stopped twice for hot tea and biscuits on the summit night trek.

Another plus about Team Kilimanjaro is their daily blog. I did have service sometimes on the mountain, however no access to the Internet. Our chief guide Frank John made it a point to share photos and tidbits to the Team Kilimanjaro blog so that our friends and families could know how we were doing and the progress we had made. My family was thrilled to see daily photos and updates.

On October 24th, my friend and I headed on a safari to the Tanganire National Park. The day before our guide (Jared) showed up at our hotel to provide us with, a briefing, which again was helpful and prepared us well. Our guide Jared answered any and all questions for us and did his best to show us the best possible safari. We ended up seeing all the animals including: lions, elephants, giraffes, zebras, wildebeests, impalas, warthogs etc. We were given a picnic lunch overlooking the park as well.

I cannot say enough good things about Team Kilimanjaro. Without their support I would not be able to say I summited Kilimanjaro. I will continue to keep in touch with their awesome team and encourage anyone who wants to climb Kilimanjaro to do so with Team Kilimanjaro, without question. They were definitely the perfect choice for such a challenging expedition.

Thanks TK !!

Corroboration of Service Usage

Date of Transaction
October 26, 2015
Representative
Frank John and Edwin Arobogast
Transacted?
Yes
Transaction Value
8 days
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
9.5
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Excellent Work from Team Kili!

- Outstanding job from David is who is very responsive and provide all the information required prior to the climb
- Great crew of guides and porters always supporting and cheering: Faraja, Edwin, Saji, Doula, Max. They all have different personalities and the right attitude to make sure the team will summit (and we did).
- Outstanding job from the porters: tents are ready on time sunshine or snow...
- This is the company to use if you are looking for the best organization to climb.

Corroboration of Service Usage

Date of Transaction
June 20, 2016
Representative
David
Was this review helpful to you? 
Overall rating 
 
9.4
Professionalism 
 
9.5
Courtesy 
 
10.0
Value for Money 
 
9.0
Communication 
 
9.0
Attention to Detail 
 
9.0
Efficiency 
 
9.0
Helpfulness 
 
10.0
Flexibility 
 
9.5
Quality 
 
9.5
Empathy 
 
9.5
Accessibility of Services 
 
9.5
'The Extra Mile' 
 
9.5

Excellent!

I booked with Team Kilimanjaro as from day 1 they were transparent, helpful, knowledgeable and made everything seem easy and less daunting. The communication in the run up to the hike was very good, always on hand to answer questions.

When I arrived in Tanzania my baggage was mixed up with someone else's and Team Kilimanjaro sorted all of this for me. The guide, team and equipment that was used to complete the hike was of a high standard. After seeing other groups on the mountain I would say it was of the highest standard.

As a lone female traveler I felt my health and privacy was well respected. My guide and his team looked after me very well. Nothing was ever too much trouble!

I would recommend Team Kilimanjaro to friends and family in a heartbeat!

Corroboration of Service Usage

Date of Transaction
December 05, 2016
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

This is not about the mountain...

...
Not even about personal performance.
Or leaving our comfort zone and pushing our limits. No such nonsense.

What the trekking really meant to me was the incredible support from the TK team; it was their kindness and gentle encouragement, their absolute professionalism and expertise.

It was Ibrahim in his wretched jacket, carrying my luggage, when we were fighting with ourselves in our Gore-tex super-outfits.

It was Ismael with his brolly and his torn off plastic raincoat, leading us through haze and cold, whilst we were trying to get some strength from the calorie-free energy bars.

It was Kizindaro covered in his borrowed masai blanket, it was Juma walking in sandals and no socks; the anonymous porter overtaking us and gracefully balancing our huge duffle bags on his head; it was the happy humming of the porters at the end of the day when they were still cleaning up whilst we were lying down in our comfortable tents and warm sleeping bags.

And mostly it was Hesbon, the chief guide, who directed this group of 31 people with an incredible ease, always calm and in good mood, genuinely interested in how we felt, reassuring, professional and accessible at all times. He somehow managed to be always there when needed; he even anticipated our needs and problems and had the solution ready for us. I don’t think I’m exaggerating in saying that this man earned the trust, respect and admiration of all of us. He seemed a giant to me on the mountain, carrying extra bags, always having an encouraging word for us, always on top of the situation – and I only noticed at Moshi that he is a ‘normal’ size person (from the outside).

The support team outshone us, and I cannot think of the mountain the same way I did before – it’s not the rocks and the ice, but the kindness and humanity that I am left with after this trip. I went to Kilimanjaro for the landscape and adventure – and I came back with the people in my heart.


Corroboration of Service Usage

Date of Transaction
January 13, 2016
Representative
Henry Steadman
Transacted?
Yes
Transaction Value
3000
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