Team Kilimanjaro

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Team KilimanjaroTeam Kilimanjaro   May 29, 2013  
 
9.8 (119)
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9.8  (119)
 
9.9  (119)
 
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9.9  (119)
 
9.9  (117)
 
9.9  (119)
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Ratings (the higher the better)
Professionalism
Courtesy
Value for Money
Communication
Attention to Detail
Efficiency
Helpfulness
Flexibility
Extent to which the company is capable of accommodating customised demands.
Quality
Overall assessment of the quality of product/s or service/s rendered.
Empathy
Whether you are treated as a person with sensibilities, versus being processed merely as a income-generating asset.
Accessibility of Services
Ease of navigation if web-based; road access if a physical entity.
'The Extra Mile'
The extent to which this business delivers beyond reasonable expectations.
Corroboration of Service Usage
Comments
119 results - showing 1 - 5  
« 1 2 3 4 5 ... »  
Ordering 
 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
9.5
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

TK Rongai

Nothing short of spectacular!

All communication received from Bianca was courteous, timely and informative. We could not have been better prepared given the information received. Our guides and porters were amazing, the food was outstanding and our overall experience was excellent. I cannot recommend Team Kilimanjaro more strongly.

Corroboration of Service Usage

Date of Transaction
December 18, 2015
Representative
Bianca
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
9.5
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Excellent Work from Team Kili!

- Outstanding job from David is who is very responsive and provide all the information required prior to the climb
- Great crew of guides and porters always supporting and cheering: Faraja, Edwin, Saji, Doula, Max. They all have different personalities and the right attitude to make sure the team will summit (and we did).
- Outstanding job from the porters: tents are ready on time sunshine or snow...
- This is the company to use if you are looking for the best organization to climb.

Corroboration of Service Usage

Date of Transaction
June 20, 2016
Representative
David
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
9.5

Perfect!

I can't say enough about what a great experience we had with Team Kilimanjaro. My husband and I went with a group of 3 others for a week and had a successful summit. Our leader was Leo and guide(s) were Prospera, and Emmanuel. They were not only courteous, but friendly and involved. During hikes we felt free to ask questions and learn Swahili and the staff was so knowledgable about the environment and the schedule. Our group of 5 even asked if we could summit at a different time that day and we were able to discuss and were given options to make that happen. Food was great and staff checked in on us often to see how we were adjusting to the mountain. I personally had nausea and was given advice and help on the mountain to deal with it (being talked through how everything was going to be okay while vomiting was actually extremely helpful and uplifting). Even when I wasn't sure I was going to make it up the mountain due to the sickness, the staff was extremely encouraging and supportive, helping me to make it up with the rest of the group. Support staff were friendly and attentive and our waiter, Benny, was flexible with requests and needs. The schedule was reasonable, up at 6:45 most days to start by 8, with shorter days before and after summit night and short acclimation hikes twice within the week a few days prior to summit night to help prevent sickness.

We also booked a safari at Tangiri and our guide, Isidoh, was prompt, knowledgable, and extremely friendly (plus the provided lunch was pretty darn good!). We really enjoyed the safari and got to see Elephants, lionesses, giraffes, wildebeest, warthogs, meerkats, water bucks, monkeys, and lots of interest birds (including a kingfisher).

Only complaint was that our ride from the hotel to the airport was about 45 minutes late (which can cause a bit of stress obviously).

We already miss our second Tanzanian family, which I think is a huge sign of the success and great experience of our trip with Team Kilimanjaro. We can't thank them enough.

-The Cooks

Corroboration of Service Usage

Date of Transaction
August 31, 2016
Representative
Amy
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
9.5
'The Extra Mile' 
 
10.0

Fantastic guide and team!

I feel like I didn't just climb the mountain, but fully experienced it. This is due in some part to the route we chose - Lemosho - and in large part to TK, especially our Lead Guide Joshua and his Assistant Guides Felix and John.
The 7 day Lemosho route was perfect. We circumscribed the mountain from west to east going from rain forest to heather moorland to alpine desert to glacier and back again. The route allowed for plenty of acclimatization. At Joshua's suggestion we all took low doses of diamox and did additional acclimatization hikes every day after we reached our camp for the evening. It worked perfectly as all 7 of our group summited (and descended!) and the worst altitude symptom anyone had was a minor headache.
Joshua was a fantastic guide. He knows everything about the mountain and had answers to all of our many, many questions - from practical matters such as the route, clothing and acclimatization to flora and fauna to the "career path" of porters to Tanzanian culture and politics. (How great is to be hiking across lava rocks discussing the balance between presidential and parliamentary powers with your guide?!). He's very personable, quick to laugh and really cares about his team and his clients. He quietly assessed us as a group and individuals and quickly figured out our physical capabilities and the best ways to motivate and encourage each of us. He struck the perfect balance of engagement and distance as he always knew when to step back and give us space. He seemed to be the same with his team. Everything was always perfectly organized when we got to camp and laughter could often be heard coming from the cook tent.
Felix and John were great compliments in style and temperament to Joshua. They were also were also very knowledgable, attentive and fun. Together the three of them made a great leadership team.
Our lead cook, Omari, was a wizard. What he was able to cook on the mountain was better than a lot of food I've had in full restaurants.
Our coordinator for the climb, David, was very attentive and responsive to our many email inquires leading up to the climb. He generally responded within a day and with very complete answers.
In short, the climb wouldn't have been the same without TK and the great team the took us up (and down!) the mountain!

Corroboration of Service Usage

Date of Transaction
September 01, 2016
Representative
Joshua and David
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
9.5
'The Extra Mile' 
 
10.0

Amazing - thank you

Deo, Kelvin, Freddie and their team added to the experience. They were supportive without being intrusive, friendly, while remaining professional. A lot of work went on behind the scene to give us the experience we had, and I'm very grateful to all.

Corroboration of Service Usage

Date of Transaction
January 24, 2017
Representative
Bianca
Transacted?
Yes
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