Team Kilimanjaro

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Team KilimanjaroTeam Kilimanjaro   May 29, 2013  
 
9.9 (140)
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140 reviews

 
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Overall rating 
 
9.9
 
9.9  (140)
 
9.9  (140)
 
9.7  (140)
 
9.7  (138)
 
9.8  (140)
 
9.8  (139)
 
9.9  (140)
 
9.9  (136)
 
9.9  (140)
 
9.9  (137)
 
9.9  (140)
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Ratings (the higher the better)
Professionalism
Courtesy
Value for Money
Communication
Attention to Detail
Efficiency
Helpfulness
Flexibility
Extent to which the company is capable of accommodating customised demands.
Quality
Overall assessment of the quality of product/s or service/s rendered.
Empathy
Whether you are treated as a person with sensibilities, versus being processed merely as a income-generating asset.
Accessibility of Services
Ease of navigation if web-based; road access if a physical entity.
'The Extra Mile'
The extent to which this business delivers beyond reasonable expectations.
Corroboration of Service Usage
Comments
140 results - showing 1 - 5  
« 1 2 3 4 5 ... »  
Ordering 
 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Trip of a lifetime perfectly managed and executed

From the start of our experience with Team Kilimanjaro they were outstanding in their response to our thousands of questions as they helped us make decisions along the way.
Everything was completely organized when we arrived and even a few changes as we were about to hop on the bus were accommodated.
The team that helped us up the mountain led expertly by Harold and Thomas. Harold and Thomas were beyond just guides. They were thoughtful, kind, quite funny, sometimes serious, patient, full of stories and able to answer any questions, considerate, empathetic to us and their team, and all around nice guys. They clocked very quickly that we like to walk at a certain pace with few breaks and adapted to suit us. We also seemed to always have the prime spot at the camp site which always felt like an added bonus at the end of the day. Finally there is no way, just absolutely no way, that we could have made summit night without them and Aaron. There wasn’t a single moment that I felt that they were not in control of the situation or that they were taking unreasonable risks. Aaron helped us on summit night. He carried all the extra water and even a thermos of ginger tea. Always smiling and and encouraging and really couldn't do enough to help.
Yahaya, our waiter. He was one of the friendliest people we met. Always smiling and joking. Nothing was too much trouble. Even in the pouring rain he was happy to ferry thermos after thermos of hot water. We saw him inspecting our tents that day as well making sure they weren’t getting too wet. He was happy to point out if he thought we weren’t dressed warm enough. The cook, Naumu … so creative and totally amazing what he managed to produce with the resources he had available. He even carved our names (spelt correctly!) into the watermelon skin which he used as a serving bowl. The rest of the team they were remarkable in what they had to do. The speed and efficiency of setting up and dismantling camp was amazing. The weight they carried almost seamlessly was staggering.
Start to end this was an amazing crew. I'm so delighted and thankful for the experience and I can only wish them all well.

Corroboration of Service Usage

Date of Transaction
October 21, 2017
Representative
David
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
9.9
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
9.5
Communication 
 
9.5
Attention to Detail 
 
10.0
Efficiency 
 
9.5
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Team Kilimanjaro made my climb

While I tried my best to prepare myself for the climb, I really don't know what to expect on the mountain. As I chatted with other on my way to Uhuru peak, I realized I had made the right decision to climb with Team Kilimanjaro. I got very detailed briefing every day about what to expect, my guide Jackson discusses options with me, providing me with crucial feedback so I can make the best choice for my climb.
He and his team worked tirelessly together to ensure that they get me to the top. They took my eating preferences into consideration for my meals, they make sure I have all the energy I need, they remind me of the criticality of hydration and Jackson set the perfect pace for me.
Without Jackson and the crew, I know that I wouldn't be able to summit.
On a day when I forgot my waterproof jacket and it rained, they made sure I took the umbrella even though I had my water proof down jacket on.
I can't recommend climbing with Jackson and his team enough.
The Advantage series that Team Kilimanjaro offered made a difference for me.

Corroboration of Service Usage

Date of Transaction
October 21, 2017
Representative
Jackson Mtui
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

A big thank you to Team Kili for an amazing climb

I and 3 friends recently climbed Kilimanjaro with Team Kilimanjaro. I can't praise enough the organisation from the point of enquiry in the UK, to the actual climb itself. David and Bianca demonstrated unlimited patience with our many questions (often repeated) and David came to meet us in London to talk us through everything we needed and wanted to know. Nothing was too much trouble. Once there, our guides Harold and Thomas were beyond just guides. They were thoughtful, kind, patient, informative, knowledgeable, considerate and empathetic to us. Without them, and the enthusiastic and encouraging help of Aaron, another member of the excellent crew, we would not have made the summit. I can't thank them enough for this. I'm still not quite sure how our chef Naumu created the most wonderful creations at altitude and with only the ingredients which came with us at the outset - I'd have struggled to created such delicious dishes with a fully stocked kitchen and water supply. Yahaya, our waiter, was one of the friendliest people we met. Always smiling and joking. Nothing was too much trouble. Even in the pouring rain he was happy to ferry thermos after thermos of hot water. We saw him inspecting our tents that day as well making sure they weren’t getting too wet. I'm not sure who dealt with the toilet - but again remarkable in the conditions - especially the rain and we were all very grateful for this service.

Corroboration of Service Usage

Date of Transaction
October 21, 2017
Representative
David, Bianca, Harold & Thomas
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Trip of a lifetime

Team Kili were excellent from start to finish. The team we had led by Harold and Thomas made the trip even better. Together with their team they made us as comfortable as possible and importantly guided us successfully up the mountain. Harold and Thomas were both excellent guides with great English and always a story to motivate at the right moment. Would highly recommend both the team and the company if you plan to take on the awesome Kilimanjaro. They also sorted the safari which was memorable. All went smoothly and this was due to the good organisation from the guys on the ground and in the office.

Corroboration of Service Usage

Date of Transaction
October 21, 2017
Representative
Harold
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Team Kilimanjaro - an exceptional experience

I just completed a successful climb of Kilimanjaro along with one friend, utilizing the guide services of Team Kilimanjaro. I could not have been more happy with all my experiences with TK. My lead contact, David, was extremely informative in his emails and flexible - especially when I had to reschedule my planned climb. He was a source of unlimited advice. We climbed via a route they pioneered - the TK variation of the Lemosho Route. It allows for a complete circuit around the mountain, thru less travelled trails. The staff was exceptionally experienced, with our guide, Ally, having over 15 years of climbing on the mountain. He was unusually talented and intuitive in assessing our needs and our pace. As the climb became more challenging, his skills really became apparent. It was a bonus that he could tell us anything we wanted to know about any plant or animal or geologic feature on the mountain. We had 13 other staff with whom we bonded and whose company we thoroughly enjoyed. They were very attentive to all our needs and did everything they could to make the trip more enjoyable. We were especially impressed with their ability to serve great meals all the way up to high camp. After the climb was over, TK arranged for a 4 day safari trip. This experience was similarly exceptional. Our guide Gerald had a vast amount of previous experience, including 17 years as a park ranger in the Serengeti. We were often away from the standard routes, viewing wildlife as I had never imagined. I felt the price paid for their services was a great value, although the experience can't be described in monetary terms. I recommend them highly.

Corroboration of Service Usage

Date of Transaction
October 07, 2017
Representative
David
Transacted?
Yes
Was this review helpful to you? 
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