Team Kilimanjaro

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Team KilimanjaroTeam Kilimanjaro   May 29, 2013  
 
9.8 (143)
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143 reviews

 
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Overall rating 
 
9.8
 
9.9  (143)
 
9.9  (143)
 
9.7  (143)
 
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9.8  (143)
 
9.8  (142)
 
9.9  (143)
 
9.9  (139)
 
9.9  (143)
 
9.9  (140)
 
9.9  (143)
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Ratings (the higher the better)
Professionalism
Courtesy
Value for Money
Communication
Attention to Detail
Efficiency
Helpfulness
Flexibility
Extent to which the company is capable of accommodating customised demands.
Quality
Overall assessment of the quality of product/s or service/s rendered.
Empathy
Whether you are treated as a person with sensibilities, versus being processed merely as a income-generating asset.
Accessibility of Services
Ease of navigation if web-based; road access if a physical entity.
'The Extra Mile'
The extent to which this business delivers beyond reasonable expectations.
Corroboration of Service Usage
Comments
141 results - showing 1 - 5  
« 1 2 3 4 5 ... »  
Ordering 
 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Lifetime Journey & 5 Stars

I highly recommend Team Kilimanjaro! Bianca was extremely helpful in booking my hike and safari.
Definitely 5 stars. My guides were INCREDIBLE. Thomas and Leo were outstanding with the rest of the staff that assisted me in my dream to summit. We were three solo travelers that are ever bonded from this experience.

I choose the Lemosho Route on a full moon. Thomas is an incredible guide and definitely enhanced my total Summit experience. His leadership skills are top notch. Thomas also respects and works as team with the whole crew. Our porters were selfless, professional and kind to me along my journey. Leo also was exceptional. These two men have influenced my life beyond words. I am truly grateful for having them to guide, support, inspire and cheer me on to the TOP!

Ps. I hired gear and it was good quality with no issues.

Corroboration of Service Usage

Date of Transaction
January 03, 2018
Representative
Bianca
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

New Years at Uhuru

The organisation from you guys from start to finish was fantastic. At every turn everything had been well thought through and the attention to detail was great.
Our guides, Athumani and Peter really were the perfect guides, finding a perfect balance during the walking of giving my brother and me some space to chat but then also chatting to us and having fun with us. They were unbelievably attentive. When one evening Athumani noticed I was coughing he arranged for me to get a special Ginger drink which took the cough straight away, and when my brother started to get a little bit of altitude sickness at Stellar Point he knew exactly what to do and kept everything under control. His experience really shone through and it was a great few days with him.
A few words also to the porters. It was lovely to see that they clearly had worked together before and were a team. You could tell from the banter they had in the evenings but also by how they helped each other out. Having gotten back and spoken to our family, it has also become obvious how much everyone enjoyed and appreciated the blog so thanks to all of your for making that possible.
Overall a fantastic experience and a wonderful way to start 2018.

Corroboration of Service Usage

Date of Transaction
December 27, 2017
Representative
Ally Rees-Evans
Transacted?
Yes
Transaction Value
5000
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Trip of a lifetime perfectly managed and executed

From the start of our experience with Team Kilimanjaro they were outstanding in their response to our thousands of questions as they helped us make decisions along the way.
Everything was completely organized when we arrived and even a few changes as we were about to hop on the bus were accommodated.
The team that helped us up the mountain led expertly by Harold and Thomas. Harold and Thomas were beyond just guides. They were thoughtful, kind, quite funny, sometimes serious, patient, full of stories and able to answer any questions, considerate, empathetic to us and their team, and all around nice guys. They clocked very quickly that we like to walk at a certain pace with few breaks and adapted to suit us. We also seemed to always have the prime spot at the camp site which always felt like an added bonus at the end of the day. Finally there is no way, just absolutely no way, that we could have made summit night without them and Aaron. There wasn’t a single moment that I felt that they were not in control of the situation or that they were taking unreasonable risks. Aaron helped us on summit night. He carried all the extra water and even a thermos of ginger tea. Always smiling and and encouraging and really couldn't do enough to help.
Yahaya, our waiter. He was one of the friendliest people we met. Always smiling and joking. Nothing was too much trouble. Even in the pouring rain he was happy to ferry thermos after thermos of hot water. We saw him inspecting our tents that day as well making sure they weren’t getting too wet. He was happy to point out if he thought we weren’t dressed warm enough. The cook, Naumu … so creative and totally amazing what he managed to produce with the resources he had available. He even carved our names (spelt correctly!) into the watermelon skin which he used as a serving bowl. The rest of the team they were remarkable in what they had to do. The speed and efficiency of setting up and dismantling camp was amazing. The weight they carried almost seamlessly was staggering.
Start to end this was an amazing crew. I'm so delighted and thankful for the experience and I can only wish them all well.

Corroboration of Service Usage

Date of Transaction
October 21, 2017
Representative
David
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

A big thank you to Team Kili for an amazing climb

I and 3 friends recently climbed Kilimanjaro with Team Kilimanjaro. I can't praise enough the organisation from the point of enquiry in the UK, to the actual climb itself. David and Bianca demonstrated unlimited patience with our many questions (often repeated) and David came to meet us in London to talk us through everything we needed and wanted to know. Nothing was too much trouble. Once there, our guides Harold and Thomas were beyond just guides. They were thoughtful, kind, patient, informative, knowledgeable, considerate and empathetic to us. Without them, and the enthusiastic and encouraging help of Aaron, another member of the excellent crew, we would not have made the summit. I can't thank them enough for this. I'm still not quite sure how our chef Naumu created the most wonderful creations at altitude and with only the ingredients which came with us at the outset - I'd have struggled to created such delicious dishes with a fully stocked kitchen and water supply. Yahaya, our waiter, was one of the friendliest people we met. Always smiling and joking. Nothing was too much trouble. Even in the pouring rain he was happy to ferry thermos after thermos of hot water. We saw him inspecting our tents that day as well making sure they weren’t getting too wet. I'm not sure who dealt with the toilet - but again remarkable in the conditions - especially the rain and we were all very grateful for this service.

Corroboration of Service Usage

Date of Transaction
October 21, 2017
Representative
David, Bianca, Harold & Thomas
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Trip of a lifetime

Team Kili were excellent from start to finish. The team we had led by Harold and Thomas made the trip even better. Together with their team they made us as comfortable as possible and importantly guided us successfully up the mountain. Harold and Thomas were both excellent guides with great English and always a story to motivate at the right moment. Would highly recommend both the team and the company if you plan to take on the awesome Kilimanjaro. They also sorted the safari which was memorable. All went smoothly and this was due to the good organisation from the guys on the ground and in the office.

Corroboration of Service Usage

Date of Transaction
October 21, 2017
Representative
Harold
Transacted?
Yes
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