Team Kilimanjaro

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Team KilimanjaroTeam Kilimanjaro   May 29, 2013  
 
9.8 (120)
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120 reviews

 
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5-7 stars
 
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3-5 stars
 
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Overall rating 
 
9.8
 
9.9  (120)
 
9.9  (120)
 
9.7  (120)
 
9.7  (119)
 
9.8  (120)
 
9.8  (120)
 
9.9  (120)
 
9.9  (116)
 
9.9  (120)
 
9.9  (118)
 
9.9  (120)
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Ratings (the higher the better)
Professionalism
Courtesy
Value for Money
Communication
Attention to Detail
Efficiency
Helpfulness
Flexibility
Extent to which the company is capable of accommodating customised demands.
Quality
Overall assessment of the quality of product/s or service/s rendered.
Empathy
Whether you are treated as a person with sensibilities, versus being processed merely as a income-generating asset.
Accessibility of Services
Ease of navigation if web-based; road access if a physical entity.
'The Extra Mile'
The extent to which this business delivers beyond reasonable expectations.
Corroboration of Service Usage
Comments
116 results - showing 1 - 5  
« 1 2 3 4 5 ... »  
Ordering 
 
Overall rating 
 
9.8
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
8.5
Attention to Detail 
 
9.5
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
9.5
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

June Rongai Trek

The Team Kilimanjaro crew were superb! We were a family of five ranging from 64 years old to 25 years old. The TK team successfully got us all on the Rongai route to the top of Kilimanjaro. We always felt safe and in control with Frank, Guido & Alex as our guides. The food was excellent (despite our food allergy restrictions) and the attitude and service were first class. The dedication and commitment of this team became apparent on summit night. They monitored every member of the climbing team with utmost professionalism. I would recommend Team Kilimanjaro with five stars for anyone aspiring to climb Kilimanjaro.

Corroboration of Service Usage

Date of Transaction
June 18, 2017
Representative
Frank
Transacted?
No, my experiences are indirect
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Team Kilimanjaro the BEST GUIDES in Kili!

I am beyond grateful to Ally for the great work she did in helping me plan our trip! It was a trip of a lifetime for all of us. We were 4 girlfriends and 2 guys who we did not know before and joined our group and became good friends to us. Nick Basso our guide and his team were a dream team! I can't say enough good things about Nick Basso, his caring for us on a daily basis with no details ever been overlooked. The food we ate in the mountain was out of this world delicious and they were so accommodating to our needs. I did close to a year of research and could not have picked a better company. Thank you for everything Team Kilimanjaro! Ally your attention to details were a must and much appreciated. Nick you are the best and we will be friends forever! Sincerely,
Paula, Flavia, Juliana, Mike, Glynne, Joel and Wendy

Corroboration of Service Usage

Date of Transaction
February 19, 2017
Representative
Nick Basso and Ally Rees-Evans
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

An unforgettable experience

My adult son and I just completed an 8-day Excel trek on the TK Rongai Route. We couldn't be more pleased with our experience. In preparation for the trek, David responded quickly and plainly to all questions; and as the start date neared he sent a series of messages covering everything we needed to know. We arrived at Kilimanjaro Airport (JRO) at 8:30 PM and after quickly passing through Customs we immediately spotted our placard-holding driver who drove us about an hour to the Outpost Lodge in Arusha. We had opted for standard lodging and were pleasantly surprised to find a lovely gated enclave of cottages nestled among tropical foliage with comfortable mosquito-netted beds, western-style bathrooms, free WiFi, a very moderately priced restaurant with a broad international menu, and very friendly staff.
Since we had a free day before our climb, David had arranged a walking tour of Arusha for the next morning at a very reasonable price. We enjoyed it very much.
The night before the start of the climb, Kevn, our principal guide, met us at the lodge, ensured that all our gear was adequate, and provided the few rental items (mittens, gaiters, etc.) that we had told David that we would need.
Kevn and Richard (our assistant guide) offered just the right combination of urging and restraint to ensure that had a successful summit. They frequently examined and questioned us to ensure that we were in good condition and that we weren't hiding any ill effects of the altitude. The supporting team was excellent.
We will never forget the unfailing good spirit and politeness of the trekking support team. My son and I each carried only a day pack containing what we needed for the day – mainly water, energy bars, and rain gear. After we left camp each morning, the team would break camp, pack everything up, and haul it to the next camp site. After about an hour on the trail, the porters would begin to pass us carrying large back packs as well as loads balanced on their heads. As they passed, they would encourage us, who were hiking far more slowly with much lesser loads. Probably the most pleasantly surprising thing was the variety and quality of the food provided. The things that the cook (Po) prepared using only a small camp stove were amazing.
After the trek we spend anther night at the lodge and then were driven back to the airport by TK. Everything arranged or provided by Team Kilimanjaro throughout the trip met or exceeded our expectations. Well done!

Corroboration of Service Usage

Date of Transaction
March 01, 2017
Representative
David
Transacted?
Yes
Transaction Value
$6700
Was this review helpful to you? 
Overall rating 
 
9.3
Professionalism 
 
10.0
Courtesy 
 
9.5
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
8.0
Efficiency 
 
8.5
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
8.5
Empathy 
 
9.0
Accessibility of Services 
 
8.0
'The Extra Mile' 
 
10.0

Amazing experience!

We had an amazing experience over our 8 day TK Lemosho trek. Nick Basso and his team of experienced porters including Max, Thomas, and Emmanuel were encouraging, helpful, and kept us motivated and engaged. Our team of 7 had a wonderful time. There were many laughs and words of encouragement. We were all so proud to reach the summit and we all felt good as well. Kudos to Nick, his expertise, and his team for a job very well done. True professionals and highly recommended. Also to Ally for all her detailed information prior to the climb.

Corroboration of Service Usage

Date of Transaction
February 26, 2017
Representative
Nick Basso and Ally R
Transacted?
Yes
Transaction Value
$3500
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Highly Reccommednded

The whole team at TK were fantastic from start to finish.
I was a single climber and made to feel welcome from the moment I arrived. Transport from the airport to the hotel was comfortable and the driving a lot less scary than I had imagined. Our lead guide Leo met me at the Hotel and answered any questions I had. Transport from the hotel to the start point was on time. The journey is fairly long to the start point and the bus was a little cramped but not unbearable.
Once we started the climb everything was organized and in place just as described in the itinerary and during each brief given by Leo. His team done an amazing job of transporting all equipment and setting up ready for our arrival. Food during the climb was of a much higher standard than I had imagined.
I did suffer from some sickness the day before summiting but followed the guidance of the lead guide Leo and still managed to summit with the main group with no dramas.

Corroboration of Service Usage

Date of Transaction
February 03, 2017
Representative
Leo
Transacted?
Yes
Transaction Value
$3000
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