Team Kilimanjaro

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Team KilimanjaroTeam Kilimanjaro   May 29, 2013  
 
9.8 (134)
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131 reviews with 9-10 stars

134 reviews

 
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9.9  (134)
 
9.9  (134)
 
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9.8  (134)
 
9.8  (133)
 
9.9  (134)
 
9.9  (130)
 
9.9  (134)
 
9.9  (131)
 
9.9  (134)
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Ratings (the higher the better)
Professionalism
Courtesy
Value for Money
Communication
Attention to Detail
Efficiency
Helpfulness
Flexibility
Extent to which the company is capable of accommodating customised demands.
Quality
Overall assessment of the quality of product/s or service/s rendered.
Empathy
Whether you are treated as a person with sensibilities, versus being processed merely as a income-generating asset.
Accessibility of Services
Ease of navigation if web-based; road access if a physical entity.
'The Extra Mile'
The extent to which this business delivers beyond reasonable expectations.
Corroboration of Service Usage
Comments
131 results - showing 1 - 5  
« 1 2 3 4 5 ... »  
Ordering 
 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Best Kilimanjaro Team

I wasn't sure what to expect before our trip but was truly impressed with Jackson's Team Kilimanjaro team. We couldn't have sumitted without Jackson and Alex. This team of people are truly amazing. First and foremost for them was our safety. What impressed me the most was how they were able to judge our state and adjust our hikes as well as our daily plans. Jackson modified our schedule to make sure we all got to the summit and that we did. His experience allowed to judge our individual capabilities, unburden our loads, change our pace, anything we needed before we knew we did.
The rest of the team was impressive as well. I could not believe we had hot meals made from scratch three times a day. Three course meals no less. And no repeats. The food was delicious. Better than our hotel's. I have a gluten intolerance and my husband a fish allergy. Exude cooked every meal with regards to our restrictions while still making them delicious. At one dinner he prepared 3 different meals due to our limitations. Every morning Andre would wake us up with a cup of tea or hot cocoa, a perfect way to wake up with the cold weather. His service was impeccable.
John and Joseph were our day pack porters. They not only carry our bags but also helped with our gaiters, snacks, water; anything we needed on the trail. Even more impressive was the help when we were descending areas that were to step our when it was hard for me to come down the scree.
The other porters very quickly took down camp and passed is very quickly on the trail getting to the next camp way ahead of us. By the time we got to camp they had already set up camp and we were free to sir down and relax while our meals were prepared. We had tea and popcorn while we waited and by the way, that popcorn was really good.
The service before our trip was top notch too. Bianca was very prompt answering our countless emails. We asked every imaginable question and she patiently answered them all.
I would wholeheartedly recommend hiring Team Kilimanjaro for your hike. Especially Jackson's team. With 15 years experience in the mountain, he's the perfect guide.

Corroboration of Service Usage

Date of Transaction
October 04, 2017
Representative
Bianca
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Team Kilimanjaro are Heroes

Massive thanks to Team Kilimanjaro and their crew of heroes who ensured that our group of eight climbers, of varying ability levels, successfully completed the 6 day TK Rongai Route Climb to the Uhuru Peak and back down. Our Chief Guide, Faraja Clement Mwaijande, and his assistants Filex Mwakilemq, Silver Muhindi and James Joseph, were all such an incredible support that I cannot recommend them highly enough!! Our cook, Leopard Amon, ensured that we had a hot 3 course meal three times a day with every meal being nutricious and delicious! On a more practical note, huge thanks to our Toilet Porters (Peterson Kimaro and Juma Hamis) who ensured our toilets were regularly cleaned and fit for use at all times! This adventure was challenging in so many ways but the incredible team supporting us ensured that not only were we able to successfully complete our climb but we also had the most amazing experience! Thank you Team Kilimanjaro!

Corroboration of Service Usage

Date of Transaction
October 13, 2017
Representative
Faraja Clement Mwaijande
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Team Kilimanjaro is the best!

I chose to do the 7 day TK Lemosho route with Team Kilimanjaro and cannot say how highly I would recommend them. To start, our guides, Frank and Raymond, were absolutely amazing and I would ask for them specifically if I got the opportunity to do another trip. Every step of our journey was handled with the highest quality, care, and professionalism, always taking our safety and preferences into account. Our chef, Alisante, was top notch, providing us with 3 delicious hot meals a day. Not to mention, my climbing partner has a prosthetic leg and we made it to the top no problem! Come climb with Team Kilimanjaro!

Corroboration of Service Usage

Date of Transaction
August 20, 2017
Representative
David/Bianca
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
9.5

Lemosho 7 days kathy england

we were a family of 4 brother 50 ,sister 49, cousin 44 and a nephew 36. We choose team Kilimanjaro as we were recommended by a friend . It was defiantly the right choice. from the very beginning David answered any question I had. When he was on holiday I spoke to Bianca who was also great. They made me feel confident we'd made the right choice in using them.
We were picked up at the airport and taken to the outpost hotel. Nice hotel very clean and great food. That night Harold came to visit us explain all what we'd be doing over the next week. Harold is a very calm and strong man .He was great, the perfect leader.
We met our gang of porters the next morning they were all so friendly. Paul was the 2nd guide very friendly and helpful. Harold made sure that we stopped to look and enjoy the nature and the scenery. He told us many stories on our long walks.
We had fresh tea every morning bought to us in our tents by hiya who was lovely always smiling. Our food was amazing. Fresh chips on the mountain was a wonderful surprise after a long walk. We never felt hungry the whole time we were there. We would have liked to take Amari our chef home with us. Summit night was hard but Harold filled us with confidence to get up there. One of our group was very sick Harold and shadrack stayed with her and we continued with paul and fusilli. When we returned a couple of hours later Harold appeared with our cousin and they had also made it to the summit. I don't think any other leader would have spent the time and effort that Harold did. He wanted us to complete it as much as we wanted.
All the camp sites we stayed at were very small and quiet we did see some massive camps and I'm glad we wasn't on them. Our portable toilet was kept clean all the time.
I cannot praise Harold and our team enough. When booking ask for Harold
I cannot praise the team we were with enough. All the camp sites we stayed at were very quiet

Corroboration of Service Usage

Date of Transaction
August 27, 2017
Representative
harold
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Team Kilimanjaro - The Best- Strongly recommended

We recently summited Kilimanjaro with Team Kilimanjaro. From the time of initial enquiry some six months ago until our final departure from Arusha, TK had been excellent in providing prompt, detailed service and all on ground organisation was flawless. Our main guide, Jackson, and his whole team were excellent. One cannot underestimate the importance of a good guide as it can make a difference between summiting and not summiting, and more importantly, summiting safely. I had attempted Aconcagua few years back, so I know a bit the importance of an experienced guide. Jackson was very experienced in pacing our group appropriately. He was very calm and collected at all times and on summit night, made sure we were all appropriately equipped. On descending, after exhausting all my energy summiting, coming down the screed slope towards Kibo, was challenging. Unbeknown to me, Jackson phoned three of the porters to come up the lower end of the slope to help support me to get down!! And when I got down, I just flopped on a chair, and the porters helped me take my gaiters off and loosen my shoe laces for me. Is all the small thing that makes a difference, and as I noted, summiting is the goal but to SUMMIT SAFELY, is the ultimate goal.
We can't fault the food either. In fact, all of us are singularly impressed by the quality of the food as well as variety. It is fair to say almost every day, we had a different set of food. In fact, we started a game to predict what soup we are getting each day. I kept predicting tomato soup, but it never eventuated, testifying the variety of other soup they have. 'Waitering' service was excellent, not to mention all the supporting team, getting the tents ready, hot water to wash ourselves, hot drink first thing in the morning in our tent, etc, etc
All in all, I have no hesitation in recommending TK. Whilst they are not the cheapest, nor the most expensive, but when you are climbing high mountains, safety is paramount. Safety comes with a good organisation and an experienced guide and team.

Corroboration of Service Usage

Date of Transaction
August 31, 2017
Representative
Allison
Transacted?
Yes
Transaction Value
$12000.00
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