Kigongoni Lodge

MiReviewz 740747MiReviewz 740747   July 25, 2013  
 
8.7 (2)
0   5   0   0   0
 
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Kigongoni Lodge

Nestled amid a natural forest on a coffee plantation, is where Kigongoni Lodge is situated. Between trees are 18 traditional African Cottages, each with an en-suite bathroom, Veranda and fireplace. 

Kigongoni Lodge

The lodge offers an authentic Tanzanian experience with a real sense for local community values. The Sibusiso Foundation is located next to the Lodge. The Foundation is a center for improving the lives of mentally disabled children. 

Contact Details

Company Name
Kigongoni Lodge
Landline
+255 27 255 3087

Products & Services Offered

Products & Services
• 18 large Cottages
• All cottages have a large private veranda
• En-Suite Bathrooms
• Fireplace in each cottage
• Organicly grown vegetables used when available
• Breakfast and Dinner served
• Free Wi-FI
• Pool
• 24hr Room Service

Location

Countries
Address
Kigongoni Lodge P.O.Box 11952 Arusha, Tanzania, East Africa
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Availability

Client Interfacing
Contact In Person & Via Phone & Internet
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User reviews

2 reviews

Overall rating 
 
8.7
Professionalism 
 
9.5  (2)
Courtesy 
 
9.5  (2)
Value for Money 
 
8.5  (2)
Communication 
 
9.5  (2)
Attention to Detail 
 
7.5  (2)
Efficiency 
 
7.5  (2)
Helpfulness 
 
9.5  (2)
Flexibility 
 
9.3  (2)
Quality 
 
8.5  (2)
Empathy 
 
9.5  (2)
Accessibility of Services 
 
6.0  (1)
'The Extra Mile' 
 
9.0  (2)
Ratings (the higher the better)
Professionalism
Courtesy
Value for Money
Communication
Attention to Detail
Efficiency
Helpfulness
Flexibility
Extent to which the company is capable of accommodating customised demands.
Quality
Overall assessment of the quality of product/s or service/s rendered.
Empathy
Whether you are treated as a person with sensibilities, versus being processed merely as a income-generating asset.
Accessibility of Services
Ease of navigation if web-based; road access if a physical entity.
'The Extra Mile'
The extent to which this business delivers beyond reasonable expectations.
Corroboration of Service Usage
Comments
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
N/A
'The Extra Mile' 
 
10.0

Second time at Kigongoni

This was my group's second time staying at Kigongoni. It was just as lovely as the first time. The individual cottages are spacious and well furnished with warm, comfortable beds and a large bathroom with a rainfall shower. We had requested the same cottage we had last time with a large deck over looking the forest below, but the deck was being rebuilt due to the natural wear from the outside elements. We had a patio instead which was just as nice since the grounds surrounding the lodge are full of beautiful plants, trees and birds. It was so relaxing just to sit and enjoy the sounds of nature either outside the cottage or up at the main lodge with the many sitting areas that are available. Breakfast is very nice and plentiful with choices of eggs, cereal, yogurt, fruit, bacon, sausage, potatoes, coffee and tea. We had several dinners the first time at the lodge and only 1 the second time. The food is very good and elegantly displayed and there is a nice variety from vegetarian to chicken and beef, sandwiches and appetizers. The staff is very helpful, polite and professional. The electricity flickered a few times while we were there, but nothing that lasted too long. Apparently it is a common occurrence in Arusha, but we came prepared with small flashlights since we've experienced this in other countries too. The hot water was never a problem and it was the best shower ever after climbing Kilimanjaro! If you're looking for a quiet place to stay outside the hustle of Arusha, this is the place to be. It is a perfect place to get over jet lag and feel the warmth of the Tanzanian sun while relaxing with a book or using the free WiFi.

Corroboration of Service Usage

Date of Transaction
June 17, 2015
Representative
Booked through Team Kilimanjaro
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
7.6
Professionalism 
 
9.0
Courtesy 
 
9.0
Value for Money 
 
7.0
Communication 
 
9.0
Attention to Detail 
 
5.0
Efficiency 
 
5.0
Helpfulness 
 
9.0
Flexibility 
 
8.5
Quality 
 
7.0
Empathy 
 
9.0
Accessibility of Services 
 
6.0
'The Extra Mile' 
 
8.0

Kigongoni Lodge

Hotel has a very 'rustic' feel to it.It certainly has lots of character but could do with some maintenance.Several electricity plugs in my room did not work and nor did some of the lights on the paths between the cottages so moving around at night was a bit difficult ! All the cottages are on a steep hill interconnected by many steps.Electricity supply and hot running water was not reliable..However the place was very quiet and the staff very helpfull .Good views from all the cottages and the bar and restaurant and the service on the whole very good.Food in the restaurant was ok and good value for money.We only stayed for 2 blocks of 2 nights either side of climbing Kilimanjaro...which was long enough becuase there is not much to do there.Make sure you walk around with a torch at night time !

Corroboration of Service Usage

Date of Transaction
June 28, 2015
Transacted?
Yes
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