Review Detail

 
Newport Passport Office | South Wales
Air Travel Organisers
by Super User     July 13, 2013    
Overall rating 
 
0.5
Professionalism 
 
0.5
Courtesy 
 
0.5
Value for Money 
 
0.5
Communication 
 
0.5
Attention to Detail 
 
0.5
Efficiency 
 
0.5
Helpfulness 
 
0.5
Flexibility 
 
0.5
Quality 
 
0.5
Empathy 
 
0.5
Accessibility of Services 
 
0.5
'The Extra Mile' 
 
0.5

Newport passport office

This office is run with taxpayer's money. However, the taxpayers themselves are not allowed to wait in the building for their appointments but are told they must wait outside. This is an unacceptable way to treat people. My impression was that people were regarded and treated as though they were back in the former Soviet Union. I am in my 70s and had made a 4 hr journey to get there only to be told I must wait outside. A disgrace and totally unacceptable.

Corroboration of Service Usage

Date of Transaction
July 29, 2016
Representative
Manager Newport passport office
Transacted?
Yes
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