The happiest and most helpful office in the UK !!
I took my son into the Newport Passport Office last week to get a passport at short notice, after he had lost his previous passport and had not reported it as missing.
The whole experience was not just pleasant, we actually left the passport office laughing and with our spirits lifted... because from the moment we entered the building where friendly security guards greeted us with smiling faces at the door, to clearing security (emptying pockets, etc) while the humorous and friendly security staff (a woman at the desk and then a man armed with a scanner) made jokes and made us feel welcome instead of treating us like potential terrorists - to checking in at the desk, and again dealing with a wonderful man with a great sense of humour (we were also very early, but we hardly waited long at all) before we were seen by a friendly, intelligent and smiley woman (whose name I can't remember, unfortunately), who was extremely helpful and arranged for the passport to be couriered (with our supporting documents enclosed) to us within 2 days...
I do not remember ever being is such a happy, helpful office in the past. Thank you Passport Office, Newport, Gwent!