Review Detail

 
Newport Passport Office | South Wales
Air Travel Organisers
by Super User     July 13, 2013    
(Updated: January 24, 2014)
Overall rating 
 
9.7
Professionalism 
 
9.5
Courtesy 
 
9.5
Value for Money 
 
8.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
9.5
'The Extra Mile' 
 
9.5

The friendly, helpful passport office

I visited the Passport Office in Newport to buy a new passport at short notice as I had lost my current one and needed to to leave the country for business purposes. I didn't expect it to be such a pleasurable experience considering I was going to be searched and asked security questions, this normally makes one feel uncomfortable as government officials can usually come across rather abrupt.

None of the staff made me feel awkward or uncomfortable but instead they were happy, talkative and in my opinion just there to be of the best service possible. I was with my little brother at the main desk and the man issuing me a ticket number was even telling us jokes which lifted our mood. I was dealt with very quickly, within around two minutes my ticket number was called out and I was ready to be interviewed. When being interviewed the woman was very helpful and didn't waste any time sorting my passport out, I just gave her all the relevant documents, signed any necessary paperwork and she told me i could have it ready by the next day from 8am onwards using the premium service which i was told on the phone wasnt possible if your passport has been lost or stolen so this was a real bonus! I was very impressed on how quick and efficient this process was, there was no time wasted and all members of staff were so happy to help. I walked out of the office in a better mood than when I walked in, I feel they gave me the best customer service possible. When leaving the office I thanked every member of staff that dealt with me for being so helpful and happy. I am very glad i got the chance to write a review about them as i feel they made a real impression on me and writing a review is the least i can do.

If I ever have any passport issues i will definitely be coming back to this office, they put the effort in and are all very good at their job. Unfortunately I didn't think to take any pictures as i didn't plan to write a review on them and only thought of it afterwards because they made such a good impression on me.

Corroboration of Service Usage

Date of Transaction
January 16, 2014
Representative
I didnt get her name
Transacted?
Yes
Transaction Value
£128
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