Newport Passport Office | South Wales

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Super UserSuper User   July 13, 2013  
 
8.3 (7)
0   7   0   0   0

User reviews

7 reviews

 
(5)
 
(1)
5-7 stars
 
(0)
3-5 stars
 
(0)
 
(1)
Overall rating 
 
8.3
 
8.4  (7)
 
8.3  (7)
 
8.0  (7)
 
7.9  (7)
 
7.9  (7)
 
8.4  (7)
 
8.5  (7)
 
8.4  (7)
 
8.6  (7)
 
8.0  (7)
 
8.4  (7)
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Ratings (the higher the better)
Professionalism
Courtesy
Value for Money
Communication
Attention to Detail
Efficiency
Helpfulness
Flexibility
Extent to which the company is capable of accommodating customised demands.
Quality
Overall assessment of the quality of product/s or service/s rendered.
Empathy
Whether you are treated as a person with sensibilities, versus being processed merely as a income-generating asset.
Accessibility of Services
Ease of navigation if web-based; road access if a physical entity.
'The Extra Mile'
The extent to which this business delivers beyond reasonable expectations.
Corroboration of Service Usage
Comments
7 results - showing 1 - 5  
1 2  
Ordering 
 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Outstanding Service from everyone.

All the people that work here have been amazing. I've spent the last two days totally stressed out because of a huge mistake on my part and all the staff have gone above and beyond to help me and my family. I can't thank them enough for everything they have done. From the security guards, to the reception staff, to the employees and to the managers. They have all been wonderful I wish this sort of service could be the same everywhere, they were brilliant helping me and wonderful with my children. thank you all so much.

Corroboration of Service Usage

Date of Transaction
April 04, 2018
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Brilliant service

Brilliant service from the passport office in Newport. Visited the office on Tuesday, needed to be fast tracked. Wonderful service, waited 5 minutes for my appointment and was dealt with very efficiently and pleasantly by a young lady. In and out within 15 minutes. Passport was delivered on the Thursday - 2 days after my appointment !!! Very pleased with the service- well done.

Corroboration of Service Usage

Date of Transaction
December 20, 2016
Was this review helpful to you? 
Overall rating 
 
0.5
Professionalism 
 
0.5
Courtesy 
 
0.5
Value for Money 
 
0.5
Communication 
 
0.5
Attention to Detail 
 
0.5
Efficiency 
 
0.5
Helpfulness 
 
0.5
Flexibility 
 
0.5
Quality 
 
0.5
Empathy 
 
0.5
Accessibility of Services 
 
0.5
'The Extra Mile' 
 
0.5

Newport passport office

This office is run with taxpayer's money. However, the taxpayers themselves are not allowed to wait in the building for their appointments but are told they must wait outside. This is an unacceptable way to treat people. My impression was that people were regarded and treated as though they were back in the former Soviet Union. I am in my 70s and had made a 4 hr journey to get there only to be told I must wait outside. A disgrace and totally unacceptable.

Corroboration of Service Usage

Date of Transaction
July 29, 2016
Representative
Manager Newport passport office
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

PERFECT SERVICE complete 10

From the moment I arrived this morning at 7.50 (looking for a toilet) till I received my passport just the back of 12 o'clock the service from the gentlemen at reception through security to the lovely lass ( sorry I never took a note of our name TRAP 1) was exemplary.
Many, many thanks
Callum MacQueen

Corroboration of Service Usage

Date of Transaction
October 14, 2015
Transacted?
Yes
Was this review helpful to you? 
(Updated: January 24, 2014)
Overall rating 
 
9.7
Professionalism 
 
9.5
Courtesy 
 
9.5
Value for Money 
 
8.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
9.5
'The Extra Mile' 
 
9.5

The friendly, helpful passport office

I visited the Passport Office in Newport to buy a new passport at short notice as I had lost my current one and needed to to leave the country for business purposes. I didn't expect it to be such a pleasurable experience considering I was going to be searched and asked security questions, this normally makes one feel uncomfortable as government officials can usually come across rather abrupt.

None of the staff made me feel awkward or uncomfortable but instead they were happy, talkative and in my opinion just there to be of the best service possible. I was with my little brother at the main desk and the man issuing me a ticket number was even telling us jokes which lifted our mood. I was dealt with very quickly, within around two minutes my ticket number was called out and I was ready to be interviewed. When being interviewed the woman was very helpful and didn't waste any time sorting my passport out, I just gave her all the relevant documents, signed any necessary paperwork and she told me i could have it ready by the next day from 8am onwards using the premium service which i was told on the phone wasnt possible if your passport has been lost or stolen so this was a real bonus! I was very impressed on how quick and efficient this process was, there was no time wasted and all members of staff were so happy to help. I walked out of the office in a better mood than when I walked in, I feel they gave me the best customer service possible. When leaving the office I thanked every member of staff that dealt with me for being so helpful and happy. I am very glad i got the chance to write a review about them as i feel they made a real impression on me and writing a review is the least i can do.

If I ever have any passport issues i will definitely be coming back to this office, they put the effort in and are all very good at their job. Unfortunately I didn't think to take any pictures as i didn't plan to write a review on them and only thought of it afterwards because they made such a good impression on me.

Corroboration of Service Usage

Date of Transaction
January 16, 2014
Representative
I didnt get her name
Transacted?
Yes
Transaction Value
£128
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