Newport Passport Office | South Wales

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Super UserSuper User   July 13, 2013  
 
8.0 (6)
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1 reviews with 1-3 stars

6 reviews

 
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Overall rating 
 
8.0
 
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Ratings (the higher the better)
Professionalism
Courtesy
Value for Money
Communication
Attention to Detail
Efficiency
Helpfulness
Flexibility
Extent to which the company is capable of accommodating customised demands.
Quality
Overall assessment of the quality of product/s or service/s rendered.
Empathy
Whether you are treated as a person with sensibilities, versus being processed merely as a income-generating asset.
Accessibility of Services
Ease of navigation if web-based; road access if a physical entity.
'The Extra Mile'
The extent to which this business delivers beyond reasonable expectations.
Corroboration of Service Usage
Comments
1 results - showing 1 - 1  
 
Ordering 
 
Overall rating 
 
0.5
Professionalism 
 
0.5
Courtesy 
 
0.5
Value for Money 
 
0.5
Communication 
 
0.5
Attention to Detail 
 
0.5
Efficiency 
 
0.5
Helpfulness 
 
0.5
Flexibility 
 
0.5
Quality 
 
0.5
Empathy 
 
0.5
Accessibility of Services 
 
0.5
'The Extra Mile' 
 
0.5

Newport passport office

This office is run with taxpayer's money. However, the taxpayers themselves are not allowed to wait in the building for their appointments but are told they must wait outside. This is an unacceptable way to treat people. My impression was that people were regarded and treated as though they were back in the former Soviet Union. I am in my 70s and had made a 4 hr journey to get there only to be told I must wait outside. A disgrace and totally unacceptable.

Corroboration of Service Usage

Date of Transaction
July 29, 2016
Representative
Manager Newport passport office
Transacted?
Yes
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