Tech Master | Cardiff, UK

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Tech Master | Cardiff, UK

At TechMaster IT Services, the No. 1 Computer Repair Services in Cardiff.

We do Mac repairs with 1 year warranty!

All brand laptop & PC repairs!

At Tech Master IT Services, we have 15 years of experience with Mac products and we are confident that we will resolve issues of any model such as iMac and MacBook Pro with ease.

We have expert technicians at PC recovery.

We also provide Smartphone, Tablet, PC and Laptop repair and data recovery including Apple, Mac, Lenovo, Dell and Samsung.

Tech Master strive to make our repair service as fast and efficient as possible and with our strong customer-focused, jargon-free approach, we know you will be 100% satisfied with our service.

We also understand that you are not always able get to our workshop, which is why we offer to collect and return your device at no extra cost, at your convenience.

Visit our website: Tech Master

At Tech Master we take pride in delivering a professional technical service for the public and businesses alike! Our commitment to you, as our customer, is that we will provide you with excellent customer service. After all, we are a name that people have come to trust and recognise.

If anyone is looking to get their appliance fixed Techmaster is the best place in Cardiff. We believe customer service is paramount, we know gadgets are important. When you have a technological problem, Techmaster is the place to go.

Contact Details

Company Name
Tech Master
Landline
+44 29 2062 7284

Products & Services Offered

Products & Services
• Computer Repair
• iPhone Repair
• Macbook Repair Services
• Reliable IT Service
• Smartphone Screen Replacement
• Laptop Screen Replacement
• Laptop Screen Repair
• Tablet Repair
• Data Recovery Services
• Mobile Phone Repairs

Location

Address
49 Whitchurch Rd, Cardiff CF143JP
Address Type
Company Premises
Navigate

Availability

Client Interfacing
Contact In Person & Via Phone & Internet
Opening Hours
Monday to Saturday:
8:30am - 7:00pm
Time Zone
United Kingdom
Swap Start/End

User reviews

19 reviews

 
(18)
7-9 stars
 
(0)
5-7 stars
 
(0)
3-5 stars
 
(0)
 
(1)
Overall rating 
 
9.5
 
9.5  (19)
 
9.7  (19)
 
9.4  (19)
 
9.6  (19)
 
9.6  (19)
 
9.5  (19)
 
9.4  (19)
 
9.5  (18)
 
9.5  (19)
 
9.4  (19)
 
9.4  (18)
View all reviews View most helpful
Ratings (the higher the better)
Professionalism
Courtesy
Value for Money
Communication
Attention to Detail
Efficiency
Helpfulness
Flexibility
Extent to which the company is capable of accommodating customised demands.
Quality
Overall assessment of the quality of product/s or service/s rendered.
Empathy
Whether you are treated as a person with sensibilities, versus being processed merely as a income-generating asset.
Accessibility of Services
Ease of navigation if web-based; road access if a physical entity.
'The Extra Mile'
The extent to which this business delivers beyond reasonable expectations.
Corroboration of Service Usage
Comments
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Outstanding

I turned up unannounced and unexpected this morning with a smashed Iphone screen and a very short amount of time to get it fixed. I explained to the gentleman at the counter that I needed it for Uni in about an hour. Even though he was running this place single handed, he repaired the phone in front of me and threw in a free screen protector. The price was far less than I had thought it would be and really appreciated the extra mile he went to to accommodate my schedule.

Corroboration of Service Usage

Date of Transaction
September 21, 2017
Was this review helpful to you? 
Overall rating 
 
2.5
Professionalism 
 
2.0
Courtesy 
 
5.0
Value for Money 
 
1.0
Communication 
 
5.0
Attention to Detail 
 
4.5
Efficiency 
 
2.0
Helpfulness 
 
0.5
Flexibility 
 
2.0
Quality 
 
2.0
Empathy 
 
0.5
Accessibility of Services 
 
5.0
'The Extra Mile' 
 
0.5

David F

Don't buy into their guarantee of warranty. While I trust a lot of people come out of this shop satisfied, my experience was one of extremely poor customer service. I went in for a simple screen repair, and came out with what Apple called 'irreparable damage'. I was disappointed that Tech Masters tried to blame the resultant damage on me, and even more so that they could not hold up their end on a verbal agreement for a refund. As my £90 screen repair did not repair anything and in fact broke my phone, I was told to come back for a refund if they could not fix it. They tried to assure me they did not cause the damage, but it was working well until I picked it up. Once Apple had seen it (Tech Masters told me to go to them in the end), they gave me a new phone for free and told me not to go to these sort of places for repairs. IT Tech Masters then refused a refund. I have no idea what the warranty was for, but they were adamant I got my repair and refused me once I came back for it. Disappointed, especially as they held my phone for a week and told me I was 'too inexperienced' to contest what they were saying. A bad time.

Corroboration of Service Usage

Date of Transaction
September 01, 2017
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

mac book pro reapir

these are the people to use.....installed a ssd on my mac book pro......lovely people to do business with.....thanks

Corroboration of Service Usage

Date of Transaction
January 01, 1970
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
9.5
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Professiona service

The master fixed my computer with a couple of buttons, in a couple of minutes. The deal was in BIOS boot. But I didn't know how to get access to BIOS on Acer, the master knew and fix my "unbootable device".

Corroboration of Service Usage

Date of Transaction
March 06, 2017
Representative
master in the desk
Transacted?
No, but I have had direct dealings with them
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
N/A
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
N/A
'The Extra Mile' 
 
10.0

Awesome Service, V Quick

Awesome and fast same-day service from the guys at Techmaster Cardiff. Broke my phone at Tintern Abbey the day prior - yep, really - and was off to Spain the next day. They fixed screen and checked all working in two hours. Easy. Writing from the phone now... :)

Corroboration of Service Usage

Date of Transaction
March 06, 2017
Transacted?
Yes
Was this review helpful to you? 
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