Review Detail

Computer Hardware MiReviewz 621249MiReviewz 621249 December 02, 2016
David F
Overall rating 
 
2.5
Professionalism 
 
2.0
Courtesy 
 
5.0
Value for Money 
 
1.0
Communication 
 
5.0
Attention to Detail 
 
4.5
Efficiency 
 
2.0
Helpfulness 
 
0.5
Flexibility 
 
2.0
Quality 
 
2.0
Empathy 
 
0.5
Accessibility of Services 
 
5.0
'The Extra Mile' 
 
0.5
Don't buy into their guarantee of warranty. While I trust a lot of people come out of this shop satisfied, my experience was one of extremely poor customer service. I went in for a simple screen repair, and came out with what Apple called 'irreparable damage'. I was disappointed that Tech Masters tried to blame the resultant damage on me, and even more so that they could not hold up their end on a verbal agreement for a refund. As my £90 screen repair did not repair anything and in fact broke my phone, I was told to come back for a refund if they could not fix it. They tried to assure me they did not cause the damage, but it was working well until I picked it up. Once Apple had seen it (Tech Masters told me to go to them in the end), they gave me a new phone for free and told me not to go to these sort of places for repairs. IT Tech Masters then refused a refund. I have no idea what the warranty was for, but they were adamant I got my repair and refused me once I came back for it. Disappointed, especially as they held my phone for a week and told me I was 'too inexperienced' to contest what they were saying. A bad time.

Corroboration of Service Usage

Date of Transaction
September 01, 2017
Transacted?
Yes
DF
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