The Outpost Lodge

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MiReviewz 740747MiReviewz 740747   July 18, 2013  
 
9.3 (5)
0   10   0   0   0

User reviews

5 reviews

Overall rating 
 
9.3
 
9.2  (5)
 
9.7  (5)
 
9.2  (5)
 
9.2  (5)
 
9.2  (5)
 
9.9  (4)
 
9.5  (5)
 
9.8  (3)
 
8.5  (5)
 
10.0  (3)
 
9.2  (5)
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Ratings (the higher the better)
Professionalism
Courtesy
Value for Money
Communication
Attention to Detail
Efficiency
Helpfulness
Flexibility
Extent to which the company is capable of accommodating customised demands.
Quality
Overall assessment of the quality of product/s or service/s rendered.
Empathy
Whether you are treated as a person with sensibilities, versus being processed merely as a income-generating asset.
Accessibility of Services
Ease of navigation if web-based; road access if a physical entity.
'The Extra Mile'
The extent to which this business delivers beyond reasonable expectations.
Corroboration of Service Usage
Comments
5 results - showing 1 - 5  
 
Ordering 
 
Overall rating 
 
9.5
Professionalism 
 
9.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
8.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
N/A
Quality 
 
8.0
Empathy 
 
10.0
Accessibility of Services 
 
N/A
'The Extra Mile' 
 
10.0

The Outpost Lodge

We stayed at The Outpost Lodge for two days prior to our trek up Mt. Kilimanjaro. We were very pleased with the rooms and grounds at this place. Beautiful trees and plants made the grounds gorgeous as well as a lovely pool area with lounge chairs and tables which we utilized to gather and play games. The rooms were spacious and comfortable and retained an African feel.

The restaurant was lovely in setting and provided a wide variety of food choices, including Indian and Chinese cuisines. We found the prices to be very reasonable, especially for bottled water which was 2-4 times more expensive at other venues we visited. We had varying opinions on the quality of the food but with the wide variety of options, we were all able to find something we liked.

The lodge was very willing to hold our luggage while we spent a week on Mt. Kilimanjaro. When we checked our luggage in, it was taken into a locked back office room behind the counter. However, when we returned, we were taken to a large unlit locked shipment container where we found all our luggage, along with many other peoples, tossed inside haphazardly. It took awhile, searching around with the light on our cell phones, to retrieve our bags. There also did not appear to be a system in place to ensure that the bags being gathered where actually ours.

Overall, we were impressed with this location. When we returned from the mountain we actually stayed at an "upgraded" location as the Outpost Lodge was fully booked and we all agreed that we had enjoyed our time at The Outpost Lodge more. Definitely a recommended location for those traveling through Arusha.

Corroboration of Service Usage

Date of Transaction
September 23, 2015
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
10.0
Professionalism 
 
10.0
Courtesy 
 
10.0
Value for Money 
 
10.0
Communication 
 
10.0
Attention to Detail 
 
10.0
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
10.0
Empathy 
 
10.0
Accessibility of Services 
 
10.0
'The Extra Mile' 
 
10.0

Outpost Lodge

This is a beautiful and relaxing place to spend time. The rooms were spacious and comfortable. Loved my shower. Good was great and the staff very helpful. We particularly enjoyed relaxing around the pool under the trees.

Corroboration of Service Usage

Date of Transaction
September 22, 2015
Transacted?
Yes
Was this review helpful to you? 
Overall rating 
 
9.4
Professionalism 
 
9.5
Courtesy 
 
9.5
Value for Money 
 
9.5
Communication 
 
9.5
Attention to Detail 
 
8.5
Efficiency 
 
9.5
Helpfulness 
 
9.5
Flexibility 
 
9.5
Quality 
 
9.5
Empathy 
 
10.0
Accessibility of Services 
 
9.0
'The Extra Mile' 
 
9.5

Good hotel

This is a good hotel at a nice location. Staff is extremely friendly and helpful !

Corroboration of Service Usage

Date of Transaction
July 31, 2016
Representative
Ally
Was this review helpful to you? 
Overall rating 
 
8.0
Professionalism 
 
8.5
Courtesy 
 
9.0
Value for Money 
 
8.0
Communication 
 
9.0
Attention to Detail 
 
8.0
Efficiency 
 
N/A
Helpfulness 
 
8.0
Flexibility 
 
N/A
Quality 
 
6.5
Empathy 
 
N/A
Accessibility of Services 
 
6.0
'The Extra Mile' 
 
8.5

mr

The rooms and the grounds are clean. The service and the staff are good. One also felt safe there. Internet service was spotty and sometimes down. Electricity was sometimes off. The water pressure is low and dogs can be heard barking through out the night.

Corroboration of Service Usage

Date of Transaction
September 06, 2015
Transacted?
No, my experiences are indirect
Was this review helpful to you? 
Overall rating 
 
9.3
Professionalism 
 
9.0
Courtesy 
 
10.0
Value for Money 
 
8.5
Communication 
 
9.5
Attention to Detail 
 
9.5
Efficiency 
 
10.0
Helpfulness 
 
10.0
Flexibility 
 
10.0
Quality 
 
8.5
Empathy 
 
N/A
Accessibility of Services 
 
9.5
'The Extra Mile' 
 
8.0

Appropriate Level of Care

Staff is friendly and helpful (some minor language barrier issues) and amenities are standard and clean. Only minor complaint was the window that we could not close in our second room (upon return from climbing/hiking trip), and first room was upstairs near the restaurant and was very loud at night; dogs barking, people yelling/clapping, and traffic noise. Otherwise room was comfortable and hot water was appreciated. The wifi/internet is spotty, SO BRING CASH for dinners. We had to visit ATM 2-3 times due to card reader being down.

Corroboration of Service Usage

Date of Transaction
August 31, 2016
Transacted?
Yes
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